About The Internet Trade Bureau

The Internet Trade Bureau was formed to help promote fair business practices on the internet. We are a private organization (a division of Gregory Services LLC) and not part of any government agency. Our service involves the tracking of consumer complaints against our members. We do not retain members who get excessive complaints. If you are considering doing business on a website bearing the Internet Trade Bureau seal, you should do a search. You'll find that the vast majority of our members have zero complaints. Customer service is very important to our members.

We feel it is important for consumers to feel comfortable before making purchases or spending money via the world wide web. Webmasters benefit because the doubt is removed when a consumer sees the Internet Trade Bureau seal.

We make no guarantees about your experiences with any ITB member.

We only allow a site to become a member of the Internet Trade Bureau after a review of the site by our staff. We attempt to weed out the applications of those sites that contain "adult" material, "offensive" material or sites that look to be an obvious scam. We are constantly updating our member list as a result of new memberships, consumer input etc. We aggressively prosecute those who bear our seal without authorization. And as stated above, we remove members who receive "excessive" complaints.

We need your help. Because our members are evaluated by complaints against them, consumer input is important. Most complaints are resolved shortly after submission. If you feel you have been treated unfairly, please do a search for the member's site to verify their membership then click the Complaint link in their listing.